The Vijay Mallya debt saga has become the subject of case study at B-schools. The IIM-B study is focused on corporate governance. It discusses the need of organisations to balance the interests of 5 stakeholders - customers, owners, employees, suppliers & society - for consistent high performance. Learning lies in how excessive focus on ‘pampering’ customers, or the obsession in companies to meet the interest of ’owners’ can lead to disaster.
Insight
Charismatic leadership is a double-edged sword. It brings results, but proves disastrous when the leader starts feeling s/he knows best.
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