“Weight loss goals are never achieved just by getting on the scale. Similarly, thinking about NPS as simply a score, without changing the way you actually do business, will never improve customer loyalty.” - Cvetilena Gocheva
Insight
Goal achievement begins with intention but produces intended results only with a planned and consistent change in the way we have been doing things.
Obvious? Yes, but also a reality many of us on the goal achievement path are oblivious to.
Become accountable #Connect2Coach
