After every coaching session, my coaching clients write a log of the awareness created, clarity, and learning during that session.They also commit to actions they will take as a result of the new knowledge, which serves as an action review template for the next session. Reproduced below, with the client's permission, is page # 1 from a coachee's session log. His priority was to improve his Customer Service for which I employed the learning methodology of See, Plan, Do, Check and Fix model (see visual). The process was not linear and I went with the flow of the client's thought processes.
SESSION COACHING OUTCOMES
Session #1 Date: XX/XX/2011
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| My Awareness-Action Cycle |
- I need to properly encourage staff members and middlemen to find out ways to improve sales and after-sales services.
- I need to give more attention to incoming inquiries, attend them in an improved manner and do something positive to generate good business.
- There are areas which need my personal attention.
- Marketing should be given more time and attention.
Next Steps
1. What : To discuss with staff
Action: Ways to improve sales
By when: This week
2. What: Reports
Action: Improve management reports and implementation
By When: Today
3. What: Follow-up personally
Action: Attend sales inquiries personally
By When: This week
4. What: TimeManagement
Action: Find ways to save time
By When: Immediate
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