25 October, 2011

A Coachee's Improvement Log Page #1

After every coaching session, my coaching clients write a log of the awareness created, clarity, and learning during that session.They also commit to actions they will take as a result of the new knowledge, which serves as an action review template for the next session. Reproduced below, with the client's permission,  is page # 1 from a coachee's session log. His priority was to improve his Customer Service for which I employed the learning methodology of See, Plan, Do, Check and Fix model (see visual). The process was not linear and I went with the flow of the client's thought processes. 

SESSION COACHING OUTCOMES
Session #1                   Date: XX/XX/2011

My Awareness-Action Cycle
  • I need to properly encourage staff members and middlemen to find out ways to improve sales and after-sales services. 
  • I need to give more attention to incoming inquiries, attend them in an improved manner and do something positive to generate good business.
  • There are areas which need my personal attention.
  • Marketing should be given more time and attention.


Next Steps
1. What : To discuss with staff  
    Action: Ways to improve sales
    By when: This week

2. What: Reports
    Action: Improve management reports and implementation
    By When: Today
3. What: Follow-up personally
    Action: Attend sales inquiries personally
    By When: This week
4. What: TimeManagement
    Action: Find ways to save time
    By When: Immediate

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Pause. Think. Go.

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