Tony Fernandes, Group CEO of Airasia says he makes it a point to be accessible to his staff. He recounts how a flight staff came up to him at Bengaluru and said,”Hey look,I have some issues. Can you look at it?’
Insight
In 2011, Airasia's employee force was 5000+, it may be more now. If every employee looks up to the CEO, and not his immediate superior for sorting issues, not only does he get overburdened with operational matters, but more critically, senior managers become less accountable, they also lose their morale because the dignity and sanctity of the hierarchy have not been respected.
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