In the week in August that saw more than $1 trillion wiped out from the Asian markets making people around the world jittery, a memo went out from the CEO of Starbucks Howard Schultz. The email to his employees urging them to be more sensitive to anxious customers, said,"Today's financial market volatility, combined with great uncertainty both at and abroad, will undoubtedly have an effect on consumer confidence and perhaps even or customers'attitudes and behavior...Let's be very sensitive to the pressures our customers may be feeling, and do everything we can to individually and collectively exceed their expectations."
Wise leaders care for the needs and feelings of their people and customers. Their sensitivity makes them to respond at the right time and in the right way. In turn, people and customers return their gratitude, by helping wise leaders make their enterprise a success.
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