When he first approached his boss at Kuoni India, with the idea of offering visa processing services to the American embassy in 2001, Zubin Karkaria met with understandable skepticism. Theirs was the toughest visa regime, with more processes and documentation than any other country. But Kuoni had nothing to lose in letting Karkaria try, and when he did submit the proposal - the Americans said yes! Today, the visa services operation has turned into a global money spinner. It has captured 50% share of the market and contributes to 60% of Kuoni’s FY14 profits.
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